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The blogged wandering of Robert W. Anderson

Contrary Evidence to SaaS

In his post Contrary Evidence at the SLC, Sam Ramji of the Microsoft Emerging Business Team is surprised by big CIO resistance to SaaS pricing models. No surprise, really, that CIOs want the best of all possible worlds (a ceiling on price with lowering price as appropriate and lowest overall cost).

He makes some good points about confusion surrounding standard (or lack of standard) pricing models and conflation between value-based and usage-based pricing. I certainly agree that pricing models are getting more complex. There is a real need for simplified / standardized pricing as well as licensing agreements. This would be a real help to all types of software vendors.

Back in the Web 1.0 days, my former company Energy Interactive sold SaaS to large energy providers (both vertically-integrated electric utilities and deregulated energy suppliers). Of course, we called ourselves an Application Service Provider (though SaaS is a better term).

At the time we sold the hosted product as a one-time setup fee plus annual bundle of license, maintenance and support. We also sold the product as installed software with a perpetual license + maintenance and support. There was a direct correlation between the size of the customer and their level of comfort with the SaaS model: the bigger they were the more they wanted to just buy it and install it themselves. Truthfully, we didn’t want to sell it as an installed product for the typical reasons (i.e., it was much easier for us to maintain and support it if we had direct access to it, etc.).

Again and again we had to convince the large prospective customers that it made sense for them to go with the SaaS model then for them to host it themselves.
Of course, times have changed: SaaS is more accepted. Small customers (both individual users and small to midsize companies) certainly benefit from it; however, Mr. Ramji has detected that this is still the case for large enterprises. Certainly there are the financial and licensing issues to be resolved, but this will continue to be a hard sell for the large enterprise that is used to having absolute control over their brand, operations, IT environment, security, etc.

I don’t have the answer to question, “will SaaS fail to penetrate large enterprises”, but I do think it will continue to be a hard road.

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    Thought Leadership wrote @ December 30th, 2005 at 3:46 pm

An alternative to MS Office?

You really have to check out this software…

    Robert W. Anderson wrote @ December 30th, 2005 at 4:27 pm

Yeah — Writely looks cool, but the part where you have to be online to use it doesn’t make sense to me.

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