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rwandering.net

The blogged wandering of Robert W. Anderson

Solution found to "The problem with Vista"

Vista has a cool feature called “Problem Reports and Solutions”.  This tracks problems and periodically looks for their solutions.  These kinds of problems include system and application failures, connectivity issues, etc.

Today it notified me it found a new solution, so I immediately went to see what it was:

image

Of course, immediately I thought which problem with Windows Vista?  And I’m not being sarcastic here.  I’ve had several intermittent issues with Vista related to networking, hibernation / sleep, sluggishness, etc.  (btw, the sarcasm is best applied to the possible solutions ;). 

So I clicked on the link and got a dialog with this further information:

image

Again, my question of which problem.  Nothing in the main part of the text says anything other than “the problem” and the “Technical Information” box describes some generic problems.

I would like to see two improvements here:

1. Improve the solution title

Instead of “the problem”, how about:

Follow these steps to improve the reliability of Windows Vista.

The actual title may be limited to the software product to which it relates.  If so, that is a shortcoming, because the actual messaging is pretty unhelpful . . . and it opens Microsoft up to further sarcastic jabs.

2. Provide more information about why this solution was chosen for me

The dialog is pretty unhelpful.  Instead of sending me to the knowledge base, how about some specifics about my own machine?  Something like:

There are X problem reports on your system indicating that this update will improve the functioning of your system.  Click “here” to view these reports.

I would actually like to know specifically what this update is intended to fix.

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1 Comment »

    Jim Benson wrote @ November 3rd, 2007 at 7:52 pm

Now this … really amused me.

I’m sitting here running myself on the border of clinical depression by listening to Peter Gabriel’s Us over and over.

And then this … amused me.

Now I have to start listening to music again.

Thanks for ruining the mood, Robert.

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