I had a problem with my OPPO BDP-83 Blu-ray player, so I contacted support at OPPO to see what to do. They gave me an RMA and instructions for returning the unit for repair.
It took me about a month to get it shipped — the unit was still functional and we use it fairly often. Anyway, I packaged it up and sent it off.
- Tuesday morning, I dropped it at UPS.
- Wednesday morning, they received it and I got an email explaining their process.
- Wednesday afternoon, I was told it was fixed and would be shipped back to me.
- Thursday (today) I received it. All fixed, works great.
Great service, and something like a 6 hour turnaround from their service center! Amazing!
This is truly an excellent unit, and way beyond a typical consumer player. Blu-ray too is excellent. Even my wife — who generally doesn’t care about video/audio fidelity — really prefers watching on Blu-ray.
For those who say they don’t need Blu-ray because of streaming, well, they must have some pretty incredible bandwidth . . . or (more likely) they don’t actually care about fidelity. In a world of 128-bit MP3s, I suppose I shouldn’t be too surprised.
Anyway, thanks OPPO, keep up the good work!
BTW: When I opened the box, the top piece of cardboard was for the newer model, the OPPO BDP-93. For a second I got my hopes up, “did OPPO send me a new unit?!??!”. Of course, not . . .