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The blogged wandering of Robert W. Anderson

OPPO has terrific support!

I had a problem with my OPPO BDP-83 Blu-ray player, so I contacted support at OPPO to see what to do.  They gave me an RMA and instructions for returning the unit for repair.

It took me about a month to get it shipped — the unit was still functional and we use it fairly often.  Anyway, I packaged it up and sent it off.

  • Tuesday morning, I dropped it at UPS.
  • Wednesday morning, they received it and I got an email explaining their process.
  • Wednesday afternoon, I was told it was fixed and would be shipped back to me.
  • Thursday (today) I received it.  All fixed, works great.

Great service, and something like a 6 hour turnaround from their service center!  Amazing!

This is truly an excellent unit, and way beyond a typical consumer player.  Blu-ray too is excellent.  Even my wife — who generally doesn’t care about video/audio fidelity — really prefers watching on Blu-ray.

For those who say they don’t need Blu-ray because of streaming, well, they  must have some pretty incredible bandwidth . . . or (more likely) they don’t actually care about fidelity.  In a world of 128-bit MP3s, I suppose I shouldn’t be too surprised.

Anyway, thanks OPPO, keep up the good work!

BTW: When I opened the box, the top piece of cardboard was for the newer model, the OPPO BDP-93.  For a second I got my hopes up, “did OPPO send me a new unit?!??!”.  Of course, not . . .

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